Practice Scenario Worksheet
Now it's your turn. Write your own letter of complaint based on this scenario:
You purchased a brand-new "Vortex 5000" backpack from 'Adventure Gear' at 25 Main Street, May Pen, last Saturday. The store manager is Mrs. Gable. You used the backpack for the first time today for school, and one of the main straps completely ripped off. You need it for a hiking trip this weekend.
How to Use This Guide
Use the Practice Worksheet on the left to build your skills. Click the sections below to learn the rules, and click the button to see a complete example.
Analysis & Context
Your Address and Date: Placed at the top right, this tells the recipient who you are and where to reply.
Recipient's Address: Placed on the left. Addressing it to a specific person (e.g., a manager) is more effective.
Subject Line (Re:): A clear, concise line that immediately states the letter's purpose.
Closing: Use "Yours sincerely" if you know their name, and "Yours faithfully" if you don't. Sign above your typed name.
Background
Provides context and establishes your relationship with the business.
Problem
The core of the letter. State the facts clearly and calmly. Include dates, times, and specific details. Avoid emotional language.
Solution
Propose a fair and realistic solution. This shows you are being constructive.
Warning
Politely explain the consequences if the issue isn't resolved.
1. Why write to a specific person, like "Mrs. Gable," instead of "To Whom It May Concern"?
A: It ensures accountability. e.g., Addressing it to "Mrs. Gable, Store Manager" is better than "Adventure Gear Staff."
2. What is the purpose of the "Re:" (Subject) line?
A: It provides a brief, clear summary. e.g., "Re: Complaint regarding faulty Vortex 5000 backpack"
3. In the "Problem" section, should you use angry, emotional language?
A: No. A calm, factual tone is more credible. e.g., Say "The strap detached," not "Your horrible backpack ruined my day!"
4. Why is including a "Solution" more effective than just complaining?
A: It shows you are being constructive. e.g., "...I request a full refund or an immediate replacement."
5. When do you use "Yours sincerely" vs. "Yours faithfully"?
A: "Sincerely" for a named person, "faithfully" for a generic one. e.g., "Dear Mrs. Gable" → "Yours sincerely," | "Dear Sir/Madam" → "Yours faithfully,"
6. Why is including the date important?
A: It provides an official record for tracking. e.g., "October 6, 2025" creates a clear timeline.
7. What key details should always be in the "Problem" section?
A: Dates, product names, and specific details. e.g., "The left shoulder strap tore at the top seam on Monday morning."
8. Is the "Warning" section meant to be a threat?
A: No, it's a polite statement of consequences. e.g., "If this is not resolved, I will share my negative experience in an online review."
9. What is the purpose of the "Background" section?
A: It establishes your relationship with the business. e.g., "I have been a loyal customer for over five years..."
10. Where does your own contact information go?
A: Your full address should be at the top right. e.g., Place "John Doe, 123 Mango Walk..." at the top right.